TaskUs’ Jaspar Weir talks customer support with the San Diego Union-Tribune

TaskUs CEO Jaspar Weir recently sat down with the San Diego Union-Tribune and spoke about companies’ advancements in their customer support strategies. How mobile and online platforms — be they big or small — connect with consumers can vary widely from company to company, but the key to a satisfying experience, experts agree, is the ease of access.

“To say you’re going to build a product so great no one needs to contact you is not realistic,” said Jasper Weir, co-founder of TaskUs, a Santa Monica-based startup that provides outsourced customer support for a number of high-profile companies, both conventional and on-demand. “But we’re finding that the millennial customer, especially, wants to solve a problem on their own so you see companies investing in self-service because it’s a better customer experience.

Read the full article: Who do you turn to when you’re unhappy with your on demand service? (San Diego Union-Tribune) 

September 5th, 2017|Categories: Client News|Tags: , , , , |

Next Generation Catalyst Podcast’s Ryan Jenkins interviews TaskUs’ Jaspar Weir

Ryan Jenkins, host of the Next Generation Catalyst Podcast, interviewed Jaspar Weir, President of TaskUs, on the challenges companies face leading multi-generational workforces. TaskUs provides outsourcing services to over 100 of the world’s most innovative companies, allowing them to focus on product and technology.

The conversation includes a discussion around how to motivate a multi-generational workforce, the best practices for managing a remote multi-generational team and what TaskUs has done to become a leader in the retention of Millennials.

Listen below for the full interview:

Inc. spotlights TaskUs’ employee-first company culture

Company culture isn’t just a sign you put on the wall or a quote on your website. Company culture needs to be something that is lived every day in order to engage employees to bring their best selves to work, so they can be the best representatives of your brand. According to TaskUs’ co-founder Jaspar Weir, putting employees’ needs before anything else gets the best results.

“Our people are our biggest differentiator, so we have to attract and retain the best employees. To do that, we had to look at the employee experience, because that impacts the customer experience,” says Weir. “We focused on creating more engaging spaces that make it fun to come to work and putting more emphasis on health and wellness.”

Read the full article: How Top Companies Live and Breathe Their Culture Everyday (Inc.)

June 12th, 2017|Categories: Client News|Tags: , , , , , |

TaskUs’s Jaspar Weir shares his tips for future entrepreneurs

New Theory surveyed top entrepreneurs, including TaskUs CEO Jaspar Weir and asked them for tips for new millennial entrepreneurs. 24 founders, presidents, directors, managers, authors and other notable guests shared their secrets for success.

Radical Transparency is the key. Regular and comprehensive updates meet Boomers’ need for stability, Xers – the latch-key generation that took care of themselves as kids – equate communication, in small doses, with respect and trust. And the Millennials’ distrustful nature is calmed when a company is forthright even when the news isn’t good,” said Weir. “TaskUs takes transparency to an extreme, sharing revenue, C-suite salaries and much more with its employees”

Read the full article: Top 24 Tips for Millennial Entrepreneurs From The Best of The Best (New Theory)