TaskUs’ Jaspar Weir talks customer support with the San Diego Union-Tribune

TaskUs CEO Jaspar Weir recently sat down with the San Diego Union-Tribune and spoke about companies’ advancements in their customer support strategies. How mobile and online platforms — be they big or small — connect with consumers can vary widely from company to company, but the key to a satisfying experience, experts agree, is the ease of access.

“To say you’re going to build a product so great no one needs to contact you is not realistic,” said Jasper Weir, co-founder of TaskUs, a Santa Monica-based startup that provides outsourced customer support for a number of high-profile companies, both conventional and on-demand. “But we’re finding that the millennial customer, especially, wants to solve a problem on their own so you see companies investing in self-service because it’s a better customer experience.

Read the full article: Who do you turn to when you’re unhappy with your on demand service? (San Diego Union-Tribune) 

September 5th, 2017|Categories: Client News|Tags: , , , , |

Next Generation Catalyst Podcast’s Ryan Jenkins interviews TaskUs’ Jaspar Weir

Ryan Jenkins, host of the Next Generation Catalyst Podcast, interviewed Jaspar Weir, President of TaskUs, on the challenges companies face leading multi-generational workforces. TaskUs provides outsourcing services to over 100 of the world’s most innovative companies, allowing them to focus on product and technology.

The conversation includes a discussion around how to motivate a multi-generational workforce, the best practices for managing a remote multi-generational team and what TaskUs has done to become a leader in the retention of Millennials.

Listen below for the full interview:

Built in LA highlights TaskUs as EY Entrepreneur Of The Year® Award Winners in this week’s Tech Roundup

TaskUs, the leader in business processing outsourcing, was recently announced as a winner in the business services category at the 31st Annual EY Entrepreneur Of The Year® Awards in the Greater Los Angeles region. Winners were announced in a black-tie event on June 15th at the Beverly Hilton.

“It’s been an honor to be recognized among so many of LA’s inspiring business leaders,” said Jaspar Weir, Co-Founder and President of TaskUs. “Our vision was to bring the appeal and opportunity associated with tech companies to the backend staff. This award solidifies our belief that businesses will do good by doing good.”

Read the full article: Tech roundup: EY Entrepreneur Of The Year Award winners announced and more. (Built in LA)

Inc. spotlights TaskUs’ employee-first company culture

Company culture isn’t just a sign you put on the wall or a quote on your website. Company culture needs to be something that is lived every day in order to engage employees to bring their best selves to work, so they can be the best representatives of your brand. According to TaskUs’ co-founder Jaspar Weir, putting employees’ needs before anything else gets the best results.

“Our people are our biggest differentiator, so we have to attract and retain the best employees. To do that, we had to look at the employee experience, because that impacts the customer experience,” says Weir. “We focused on creating more engaging spaces that make it fun to come to work and putting more emphasis on health and wellness.”

Read the full article: How Top Companies Live and Breathe Their Culture Everyday (Inc.)

June 12th, 2017|Categories: Client News|Tags: , , , , , |