#twitterforbusiness from PR pros | eNews from OWC

The first step in perfecting the art of Twitter is to make sure to share the most topical and genuinely informative tweets. Maybe that’s you already, and the feedback is great. But are you really enhancing your reputation with the target audience? Are your competitors tweeting even better? Twitter isn’t a private bubble, it’s a fish bowl. We’re on display, so we need to know how we’re doing.

There are plenty of analytics tools to gauge the value of social media efforts, but with so many options finding the best one for your brand is daunting. What’s the set industry standard for success? There isn’t one. We’re on our own in judging key measurements like engagement rate. We’re both the product and test laboratory.

Download PDF version of this issue: #businessfortwitter from PR pros

OWC advocates the following tactics, which we work hard to apply to our own Twitter account, @owcpr.

  • Get comfortable with numbers. Tweeting just 10-12 times each week can be outreach enough, but the effort isn’t worthwhile if nobody communicates back to your brand. Twitter Analytics is a free tool that offers basic tracking to start measuring your audience. It tells you what you’re doing well and instantly identifies the duds.
  • Know the facts. Engagement rate is the metric that matters to social media managers and enthusiasts alike. While some analysts argue for a benchmark of 1-3 percent engagement rate per post, the reality is that there is no industry standard. Competing tools use entirely different formulas to calculate rates, which makes comparisons difficult. The simple fact is: we want engagement. If we’re not getting it, something needs to change.
  • Take charge. With no set standards, the right tool for the right objective is up to us. Taking on the challenge is the first step towards finding the right metrics for your brand. Research the analytics tools – each has its benefits and quirks. At OWC we use Simply Measured for a more detailed look at engagement. We’re also trying out Sprout Social, a lower-cost alternative that uses mainly replies, likes, mentions, re-tweets, detail expands and hashtag clicks to come up with a basic engagement rate.
  • Play smart. Keywords are social media gold. You can use them again and again. Which keywords get a reaction from your audience? Analytics will tell you. Monitor industry insiders and experts and compare your performance to theirs. Copy their success. You already know that tweets with a link and a visual element outperform all other tweets. As you weave in pictures, videos and animated GIFs, check the engagement rate. Do more of what works. Do less of what doesn’t. Always do something.

Social media for organizations is about connecting, defining and analyzing how your brand presents itself. We want to grow and engage. We want more followers, more responses, more recognition, more action. Tweets should be the sharpest tool in your daily communications kit. Finding the right analytics program – and using it – will sharpen your Twitter approach to a fine edge.

April 11th, 2017|Categories: eNewsletter|Tags: , , , , , , |

TaskUs’s Bryce Maddock has 5 tips to spotlight your outstanding company culture

Forbes recently asked Bryce Maddock, CEO and co-founder of TaskUs, about the most effective ways to showcase a company’s culture. Maddock shared five tips on how his company uses social media to showcase its corporate, build employer awareness and attract talent. TaskUs is active on Instagram, Facebook, YouTube, Twitter and Snapchat. Last year, the company gained 181,428 followers on social. As a result of these efforts, the company received 33,195 job applications just last year.

“In a social media world, everyone wants an office worthy of Instagram,” says Maddock. “Employees know they are valued when they are seen. More powerful than word of mouth, social media lets people see our offices, group activities and, most importantly, happy employees.”

Read more: These 5 Clever Tricks Can Help Showcase Your Outstanding Corporate Culture (Forbes)

 

February 8th, 2017|Categories: Client News|Tags: , , , , |

The State of the Media in 2017 (with infographic) | eNews from OWC

“Doubt is not a pleasant condition, but certainty is an absurd one.” ~ Voltaire, as quoted in “The Undoing Project” by Michael Lewis

Some observers believe the media is on its heels, but it’s really an increase in platform diversity. True, there have been job cuts at newspapers, but the scope of digital publishing has doubled and traditional news outlets that embrace the changes are coming along for the ride. There are even green shoots. The publisher of The Washington Post, Jeff Bezos, announced in a memo this week that not only is the paper surviving, it’s profitable!

Download PDF of this issue: The State of the Media in 2017

The Need for Reporters

Don’t we enjoy our Twitter newsfeeds? If you’re smart, the platform gives you your favorite articles and all the third-party credibility they bring with them. Don’t take away my print subscriptions to the Los Angeles Times, The New York Times and The Wall Street Journal. I still pay thousands of dollars a year for those and dozens of other magazines and business journals, but several newspapers previously available nationally can now only be read online. If you don’t live in Washington, D.C., you need an online subscription to read The Washington Post. Still, I dream of a super-slim, newspaper-sized device, one for me and one for my husband. I don’t mean a tablet. Maybe something you could roll out to be your placemat at the breakfast table. I’m not sure when that’s coming, or when paper news is going away. What I am sure of is that there will always be a need for reporters digging for stories and the truth.

Google’s Media Power

Sixty percent of Americans trust articles indexed by Google News more than news delivered directly from the same sources. Fortunately, 98 percent of broadcast, radio and print news stories are available through the search engine. As an agency, we love the power of Google. It helps establish the credibility of our clients with real news written by reporters employed by legitimate news organizations. News clearly remains a priority for the overwhelming majority of Americans regardless of how we consume it. More than 70 percent of adults follow national and local news, and 65 percent follow international news. We just do it from our cell phones and other mobile devices.

The War on Fake News

Fake news is indeed a problem and we need to go to war against it. But I take heart that the millennial generation is apparently wise to fake news and can ferret it out faster than any bot. Media giants see the danger to their reputation and are beginning to take measures to block journalistic fraud. Already Google and Facebook have banned websites that promote fake news from using their online advertising services. Read the latest on fake news from the LA Times: “Without these ads, there wouldn’t be money in fake news“.

Join the Media Conversation

As we look to 2017, reporters have a big job. We all should support and applaud their efforts as they will have to work even harder in the new climate. We can help by offering facts and expertise that further inform reporting. This is not the time to cower – not for the American people and not for businesses. Don’t be afraid to join the media conversation. Get aggressive and talk about your differentiation. You can come from behind and be No. 1 in this climate as well as any other. More outlets mean more opportunities – for those who use them. So, share your company news and industry expertise, write that guest article, speak at that conference, and your customers and prospects will notice.

We’re here to help.

 

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