Reports show that the Philippines may risk losing the title of the world’s call-center capital, with the most agents employed, if it does not adapt to the rise of artificial intelligence (AI) technologies fast. Half of the billions of workers have “low-skill-level” jobs who are customer service agents and back-end support. there are programs powered by machine learning that accomplish these tasks in a matter of minutes. There are programs powered by machine learning that accomplish these tasks in a matter of minutes.
“Machine learning [programs] will always need some human interventions,” said Dan Nacarato, TaskUs’ senior vice-president for Southeast Asia. “There will always be humans who will feed the data to machines and clean up the data when needed.”
Read the full article: Artificial intelligence: friend or foe to Philippine call centre workers? (South China Morning Post)
