Language Line Services launches R&D think tank

Language Line Services, the global market leader in interpretation and translation services, launched the Language Line Innovation Center this week, the industry’s first R&D think tank.
The think tank aims to spur open innovation among employees, while engaging business partners and customers for new ideas to improve language access across all technology platforms to all markets.
“Our interpreters and translators are passionate about language access, so we’re building an internal structure to tap into the already existing idea-fest that goes on here every day to make language as ubiquitous as cell phones,” said Louis F. Provenzano, Jr., president and CEO of Language Line Services. “We must be platform-agnostic and bring all technological advances to our customers from hospitals and the nation’s 911 emergency response system to businesses and state and federal courts.”
The Center will host quarterly, open innovation meetings with representatives from each business unit, including sales leaders from healthcare, government and financial services. Its research will focus on providing immediate access to interpreters in critical situations through mobile and Internet-ready devices.