Language Line Services partners with Manhattan Cross Cultural Group to address cultural training needs

Language Line Services, the worldwide leader in interpreting and translation services, has announced a partnership with the Manhattan Cross Cultural Group (MCCG) to help healthcare organizations provide the highest quality care to their culturally and linguistically diverse patients. The partnership with MCCG makes Language Line Services the only language services provider to offer such a large suite of training products for healthcare professionals on cultural and linguistic competency – a rapidly growing need as the nation becomes more diverse, the number of limited-English speakers in the United States continues to rise, and regulations and accreditation standards begin to mandate training in this field.
“Partnering with MCCG was an easy decision as we continue to advocate for specialized linguistic and cultural training for healthcare professionals in this country,” said Louis F. Provenzano, Jr., President and CEO of Language Line Services, the largest provider of language solutions for the U.S. healthcare industry. “Communication breakdowns are responsible for nearly 3,000 unexpected deaths and catastrophic injuries annually, often with limited-English speakers. Quality Interactions goes beyond teaching about ethnicity and nationality to empowering healthcare providers with a framework to better understand and address diversity of religion, socioeconomic status, sexual orientation and other issues that can create barriers to effective communication and quality care. We are proud to be part of that effort.”