TaskUs CEO Bryce Maddock spoke with the San Francisco Chronicle about the Philippines and how the island nation is now a hub for outsourcing. Call centers established in the country have led its natives to lead a better life for themselves and their families.
Maddock said he expects that automation will have a big impact on the industry. But he plans equip his employees with the skills to stay employed. For example, employees could be trained to analyze data about trends in customer requests, he said.
Read the full article: Calling the Philippines: Hub for call center jobs sees fast change from tech (San Francisco Chronicle)
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