Contact Center Pipeline does an inside view on TaskUs

Business process outsourcing leader TaskUs, whose employee-centric culture not only encourages frontline feedback, but it is also an important factor in decision-making—everything from which clients to take on to performance metrics, employee development, benefits and workspace design.

TaskUs launched 10 years ago as a virtual personal assistant service that catered primarily to entrepreneurs and startups. Within the first couple of years, the company expanded its business model to provide customer experience and content management services to tech-enabled businesses across industries. Today, TaskUs has offices in the Philippines, San Antonio, Mexico, Taiwan, and it is soon to be in Albuquerque, N.M. It has been listed among Inc.’s fastest-growing companies in America for six consecutive years.

Read the full article: Inside View: TaskUs (Contact Center Pipeline)

 

November 8th, 2018|Categories: Client News|Tags: , , , |

TaskUs announces new Chief People Officer

TaskUs, the leading back office and customer support solutions provider for high-growth tech companies, today announced it has tapped Mike Ferguson to be TaskUs’ first Chief People Officer. Ferguson will play a crucial role in preserving and continuing to build TaskUs’ reputation as a “people first” employer as the company embarks on another year of global expansion.

“Mike knows how to create and maintain programs that support an exceptional culture because he’s been doing it for over twenty years,” said CEO Bryce Maddock. “Mike managed a workforce larger than our 14,000, so we are confident he brings the insight and values that fit our culture.”

Read the full article: TaskUs hires first chief people officer from Chipotle (L.A. Biz)

November 1st, 2018|Categories: Client News|Tags: , , , , , , |

TaskUs’ Jaspar Weir on the power of annual reviews

According to TaskUs’ CEO and President Jaspar Weir, some of the biggest complaints in corporate culture are employee performance reviews and appraisals. There is a tremendous amount of time that goes into annual employee reviews, and yet more than half of executives (58%) believe that their current performance management approach drives neither employee engagement nor higher performance. Typically, companies use a rigid system of ratings and subjective evaluation criteria that is often not interpreted or acted on effectively due to lack of management training.

Realizing that there is more to success than just job performance, TaskUs has completely reimagined the employee review process through The Human Project.

See the full article here: Annual Reviews: Bringing Together Performance, Passion And Purpose (Forbes)

October 11th, 2018|Categories: Client News|Tags: , , , , |

TaskUs to bring 700 new jobs to Albuquerque

TaskUs, the leader in next-generation customer experience outsourcing based in Santa Monica, Calif., has announced it will bring at least 700 new jobs over the next five years to Albuquerque.

TaskUs will invest $9 million in its new Technical Operations and Customer Experience Center at 200 Third Street in downtown Albuquerque. New Mexico beat Utah, Nevada and Texas for latest expansion.

“New Mexico was just a common sense next location. It’s closer to the west coast where our customers are, you’ve got direct flights from Los Angeles and San Francisco and both the state of New Mexico and the city of Albuquerque have worked really hard to get our business,” said Bryce Maddock, CEO of TaskUs.

See video and additional coverage below:

Tech firm will bring nearly 700 jobs to the Duke City (KOAT)
Tech company brings nearly 700 jobs to Albuquerque (KRQE)
California company plans 700 jobs for Downtown ABQ (Albuquerque Business First)

August 27th, 2018|Categories: Client News|Tags: , , , , , , |