In spite of the growing number of jobs throughout Asia being lost to robot automation, TaskUs employees in the Philippines are enjoying job security. By equipping employees to stay abreast of industry trends, the evolution from phone support to online chat options for example, the TaskUs team is continuing to grow.
“The industry can keep growing. The demand will be there for well-educated people,” said CEO Bryce Maddock. “The question is whether the Philippines can produce enough of them.”
Read more here. WSJ Robots on Track to Bump Humans From Call-Center Jobs (Wall Street Journal)